Frequently Asked Questions
How do I contact Pro Design?
We are based in Cleveland, Ohio, and our office hours are 8:30 a.m. to 5:30 p.m. EST.
Our office phone numbers are 1-888-842-4082 or 1-330-562-0023.
Our fax number is 1-928-447-1087.
Our general email is inspired@prodesignllc.net. this email is copied to multiple people, so using this address guarantees your email will be seen and answered promptly.
Our office phone numbers are 1-888-842-4082 or 1-330-562-0023.
Our fax number is 1-928-447-1087.
Our general email is inspired@prodesignllc.net. this email is copied to multiple people, so using this address guarantees your email will be seen and answered promptly.
How do I set up an account?
To set up an account simply complete our PDF account application and return to us via email or fax.
Email: inspired@prodesignllc.net
Fax: 1-928-447-1087
Email: inspired@prodesignllc.net
Fax: 1-928-447-1087
How do I order sample books?
Order sample books by completing the Sample Book Order Form.
Books are will normally ship within one or two days of ordering from our office in Ohio. Each book includes a printed price guide. If you need additional price guides, just let us know and we will send them to you.
Books are will normally ship within one or two days of ordering from our office in Ohio. Each book includes a printed price guide. If you need additional price guides, just let us know and we will send them to you.
How do I place a product order?
All orders can now be placed through our ePIC ordering system. Contact us if you have questions about setting up your online account.
Will I receive a confirmation?
Yes. We will provide an email confirmation of your order with pricing and expected ship date within one business day.
Can I cancel or change an order?
Contact us with the order details to change or cancel your order. If production has begun on your order, there may be a scrap cost associated with the order. If the order has already shipped, we cannot cancel or change your order.
How long will it take to ship my order?
Production takes approximately 7-10 days. We will communicate international holidays that will affect production time.
We are usually able to accommodate rush production requests, unless the factories are very busy. There are no additional charges for rush production.
All orders ship by air express service and typically deliver within 2-4 days from date of shipment, making our typical lead-time from order to delivery 10-14 days.
These lead times are subject to change, and you will be notified via email when production or ship times are extended. Specific order lead times are always listed on order confirmations.
We are usually able to accommodate rush production requests, unless the factories are very busy. There are no additional charges for rush production.
All orders ship by air express service and typically deliver within 2-4 days from date of shipment, making our typical lead-time from order to delivery 10-14 days.
These lead times are subject to change, and you will be notified via email when production or ship times are extended. Specific order lead times are always listed on order confirmations.
How do I know when my order ships?
We will email you tracking information as soon as the order ships. Because this is an import shipment, you will not generally see updates to tracking information until your package lands in the U.S.
What if my order arrives damaged or incorrect?
If your product arrives damaged, please assist us in filing a freight claim by taking pictures of the damage and packaging. Please also keep both the package and the damaged shades until we confirm you can dispose of them.
If your order does not meet your expectations in any way, please contact us so we can resolve the issue immediately. We offer a No Questions Asked Warranty on our shade products as well as a Limited Lifetime Warranty that covers all aspects of workmanship and quality. Our motors and controls also come with a five-year warranty.
If your order does not meet your expectations in any way, please contact us so we can resolve the issue immediately. We offer a No Questions Asked Warranty on our shade products as well as a Limited Lifetime Warranty that covers all aspects of workmanship and quality. Our motors and controls also come with a five-year warranty.
How much is shipping, and are there oversize charges?
We do not charge for shipping or for oversized packages. Your price includes all freight costs unless otherwise noted.
In some circumstances, we may be forced to add freight surcharges or handling charges to shade orders. In these cases we work to keep the surcharges as small as possible and will inform you ahead of time if they must be added.
In some circumstances, we may be forced to add freight surcharges or handling charges to shade orders. In these cases we work to keep the surcharges as small as possible and will inform you ahead of time if they must be added.
What if I need special pricing/special orders?
We are eager to help you secure a sale. For special needs or quantity pricing, please contact Amy O'Malley at 1-888-482-4082.
How do I order hand or showroom samples?
Simply place a normal order with all the details of how you want your sample shades made. Notify us that this is a sample order, and we will automatically apply a 50% discount to the order.
Can I get sample swatches?
Yes. We keep an inventory of samples in our Ohio offices. Please visit our Swatch Shops on www.Shop-Inspired-Shades.com to order samples to be shipped to you. We do not charge for sample swatches, except in exceptional cases.
How do I pay?
Invoices are created after orders have been shipped. All payments should be made online through credit card or ACH on your ePIC account.
You may also mail checks to the address below:
Pro Design LLC
9347 Ravenna Road, Suite G
Twinsburg OH, 44087
You may also mail checks to the address below:
Pro Design LLC
9347 Ravenna Road, Suite G
Twinsburg OH, 44087
What motor components do you offer?
We offer a re-chargeable, lithium ion battery motor to lift/lower shades in our collections. The battery comes with two control options: wand control with manual switches to raise and lower the shade or remote control.
Although the base motor is the same, the motors are not interchangeable, as the motor control head is different to accommodate either the wand connector or the radio frequency (RF) receiver.
In both cases, the motor and battery are located inside a sealed tube and the customer will never need to access the battery to recharge it. The motor is rated to lift up to 15 pounds.
Although the base motor is the same, the motors are not interchangeable, as the motor control head is different to accommodate either the wand connector or the radio frequency (RF) receiver.
In both cases, the motor and battery are located inside a sealed tube and the customer will never need to access the battery to recharge it. The motor is rated to lift up to 15 pounds.
How long does the battery last between charges?
An average, motor batteries should only need to be charged every 3-6 months. With an average size and weight shade, the battery should last for 300 lower/lift cycles.
How do I know when the battery needs to be charged?
The wand has an LED light which glows green when the buttons are pressed. If the LED light does not shine, the battery needs to be recharged.
The remote motor will beep 10 times when you press the remote button if the battery needs to be re-charged.
The remote motor will beep 10 times when you press the remote button if the battery needs to be re-charged.
How do I charge the battery?
The remote has a re-charging port in the motor head at the end of the tube. The charger plugs into the port and is then plugged directly into the A/C outlet.
The wand motor has a re-charging port in the end of the wand.
You can purchase chargers, but keep in mind that chargers are standard items used in products that customers may already have like an Android micro USB charger.
The battery will fully recharge within a couple of hours.
The wand motor has a re-charging port in the end of the wand.
You can purchase chargers, but keep in mind that chargers are standard items used in products that customers may already have like an Android micro USB charger.
The battery will fully recharge within a couple of hours.
How does the wand motor work?
The wand contains a wire that connects the switches in the wand directly to the motor. The wand has an up, down, and stop button. Simply press the button corresponding to the direction you would like the shade to go and the stop button when the shade reaches your desired height.
There are upper and lower stop limits programmed at the factory, so the shade will stop when it hits the limit. There is also the option to program a middle or "favorite" stop limit.
There are upper and lower stop limits programmed at the factory, so the shade will stop when it hits the limit. There is also the option to program a middle or "favorite" stop limit.
What happens if the wand breaks?
The wand features a slim design and will break if subjected to abuse. Fortunately, it is easy to replace by simply unplugging the damaged wand and replacing it with the new one. Extra wands can be purchased for an additional charge.
Can I get longer or shorter wands?
The wands come in five colors and in four lengths: 24", 36", 48", and 60".
Is the remote control option RF or IR?
The remote control motor works by radio frequency, so line of sight is not required from the remote to the motor. The remote has a range of about 100 feet if the battery is fully charged.
Do you have single and multi-channel remotes?
Yes.
The single-channel remote will operate up to 20 shades on one channel.
The multi-channel remote has 15 channels and will also operate up to 20 shades per channel. The remote has an LCD screen that tells you what channel you are on. Channel 0 is a default channel that operates all shades at once.
The single-channel remote will operate up to 20 shades on one channel.
The multi-channel remote has 15 channels and will also operate up to 20 shades per channel. The remote has an LCD screen that tells you what channel you are on. Channel 0 is a default channel that operates all shades at once.
What battery does the remote use?
Both remotes are operated by a lithium metal CR2450 battery. The battery comes installed but will need to be replaced when it runs out of power.
Why would I sell the wand motor instead of remote motor?
The wand motor is less expensive than the remote motor because it does not have RF programming and hardware - it is just a switch on the end of a wire, making it a more cost effective solution.
The best way to think of a wand is as an alternative to cordless and clutch shades. Two definitive advantages of the wand are that you do not need to drill into your trim to install a cord tensioner and it is easy to reach the wand in taller windows, which can be a problem with cordless shades.
The best way to think of a wand is as an alternative to cordless and clutch shades. Two definitive advantages of the wand are that you do not need to drill into your trim to install a cord tensioner and it is easy to reach the wand in taller windows, which can be a problem with cordless shades.
Is it easy to re-program the motors?
Yes, we have worked hard to make sure these motors easy to program.
We provide step-by-step instructions with each motor for simple operations such as changing the stop limits and pairing a new remote. We are available to talk customers through more complicated programming needs.
We provide step-by-step instructions with each motor for simple operations such as changing the stop limits and pairing a new remote. We are available to talk customers through more complicated programming needs.
What is the motor warranty?
The motor is warranted for 5 years.
What is the brand of your motorized products?
We offer the Dooya brand for all of our motorized products. They are not able to be integrated with other shade motorization brands.
Am I able to integrate my smart phone with my motorized products?
The Connector Motor Hub brings automated control capabilities to remote control motorized shades. This allows you to operate shades through smart phone and select smart home technologies.
How long is the charging cord?
The charging cord charging cords are available in 6', 10', and 16' lengths.
If my product arrives damaged, am I able to order a remake?
Yes. We want to make sure that you are completely satisfied with your product. If you receive a product that is damaged, we ask that you contact our office and provide photos of the damage.
Who should I contact about damaged orders?
Please contact our office by email or phone with concerns about damaged products.
Email: inspired@prodesignllc.net
Phone: 1-888-482-4082
Email: inspired@prodesignllc.net
Phone: 1-888-482-4082
What is the color of your blackout liners?
The blackout liners vary in color, depending on the color of your shade. They are offered in white, black, grey, and brown.
Do you take a deduction on inside mounts?
Roller Shades take a standard 1/8th inch deduction for inside mounts.
Natural Woven Shades take a standard 3/8th inch deduction for inside mounts.
Natural Woven Shades take a standard 3/8th inch deduction for inside mounts.