DHL have been seeing increasing issues with damages and lost or stuck shipments. These have been caused by a huge increase in skidded cargo shipments, which are being sent via air freight because of issues with ocean freight and logistics. As a result, DHL's main hubs have become jammed with heavy freight that they cannot clear easily. This heavy freight is also what is causing damages to our shipments.
As a result, DHL are now severely restricting volumes, shipment sizes, and weights until they can clear the backlog. As a result, we have stopped shipping DHL until the situation improves.
We will be shipping all orders via UPS and FedEx. This does mean some changes to our current service levels, as UPS and FedEx also have restrictions in place.
The following changes will take immediate effect:
1. We are unable to ship any shades over 98" in width until further notice. This applies to all Inspired Shades products. We are working out how to ship existing orders with shades wider than 98" and will communicate directly with you if we see any issues with any of your orders.
2. We will be adding 10 days to the current lead times for roller shades and draperies, as we have shipments that we are now not able to ship with DHL and that need to be relabeled and reprocessed with UPS.
DHL has assured us that they will get back to normal service. Once we feel confident they are able to provide the quality and service we expect, we will begin using them again.
We apologize for any inconvenience this may cause. Our priority is to provide the quality and service you expect from us. We will continue to update you as the situation evolves and appreciate your understanding.