It has come to our attention that there have been increasing noise issues with our motorized roller shades, and we have been working with our factory to find a solution.
We found that a frequent cause of noise was from our idle end, which has a spring-loaded pin. We found the connection of the pin to the bracket could cause a grinding or squeaking noise when the shade is in operation.
We are now using a new idle end for motorized roller shades in a cassette. The new idle end is installed to the cassette on a shelf rather than by inserting the spring-loaded pin. With the new idle end, we expect to see a reduction in noise issues for shades in cassettes.
Thank you for offering feedback for our collections and for allowing us to constantly improve.
Note: The new idle end is being used in cassette shades only and will not affect our shade installation method.
New Idle End and Idle Side Bracket
cassette shades only