Motorized Idle End - Motor Noise Issue

It has come to our attention that there have been increasing noise issues with our motorized roller shades, and we have been working with our factory to find a solution. 

We found that a frequent cause of noise was from our idle end, which has a spring-loaded pin. We found the connection of the pin to the bracket could cause a grinding or squeaking noise when the shade is in operation. 

We are now using a new idle end for motorized roller shades in a cassette. The new idle end is installed to the cassette on a shelf rather than by inserting the spring-loaded pin. With the new idle end, we expect to see a reduction in noise issues for shades in cassettes. 

Thank you for offering feedback for our collections and for allowing us to constantly improve. 

Note: The new idle end is being used in cassette shades only and will not affect our shade installation method. ​

​New Idle End and Idle Side Bracket
cassette shades only