WOVEN WOOD AND NATURAL WOVEN COLLECTIONS
We were made aware this week of production delays on five high volume patterns in our Woven Wood Collection. They are:
Nassau White Sand
Current orders in these patterns will be delayed. If you have a current order with us in one of these patterns, we have reached out to you separately with more detailed information about your order.
New orders for these patterns will require an 8-week production time until the factory builds back inventory. All delayed patterns are currently being woven, and we have sufficient raw materials to weave them. We will be switching more looms to these popular patterns to meet the demand, restock our inventory, and avoid any future delays.
Unfortunately, weaving got behind because of power outages at the factory’s major yarn supplier, and because these patterns are slow to weave, the lack of yarn has backed up production for orders.
We apologize sincerely for the late notice on orders we already have in house. We have talked to the factory several times this week, and they have adjusted their ERP system and how it calculates material needs to improve the accuracy of forecasting in the future. They have committed to keeping us better informed going forward.
Please note we will also be extending the production time for our Woven Wood and Natural Woven Collections to 4 weeks. All patterns in both collections that are not included on the list above have roll goods in stock and a 4-week production time.