We are now able to accept orders for wide width roller shades and dual sheer shades with a per order net surcharge of $150 USD/$195 CAD.
This has not been an easy process as UPS and FedEx both require any package over 108” to ship by cargo service, which has huge minimum charges and longer delivery times and is subject to space availability. While our express service is also subject to availability, it is a premium service, so those packages ride first and the cargo shipments wait. This is not ideal for you or us.
However, we have been able to secure the ability to ship longer packages by DHL express, but with very significant surcharges per box. We feel a per box surcharge does not help you understand your costs well, so we have translated this into a per order surcharge. We regret that it is as high as it is, but we cannot get a better rate than this as the freight companies are all actively trying to discourage longer packages that cannot be sorted automatically on conveyors and are more likely to get damaged.
Please see below for details for each collection.
ROLLER SHADES AND DUAL SHEER SHADES
Roller Shades can now be ordered up to 115” wide, and Dual Sheer Shades can now be ordered up to 110” wide. Check individual fabric widths before placing shade orders.
A $150 USD/$195 CAD oversized net freight surcharge will be applied on a per order basis for shades wider than 100” from these collections. For orders with multiple shades over 100” from the same collection, the surcharge will be applied only one time.
Because our shade collections ship from different factories, the surcharge will be applied once for each collection on combined orders with oversized shade requests. For example, when ordering oversized shades from both the Roller Shade and Dual Sheer Shade Collections on a combined order, the surcharge will be applied for each collection.
When placing your orders in ePIC or Touchpoint, the oversized surcharge will be applied by line item. The surcharge will appear on each line of the order that includes an oversized shade. Please note, the surcharge will be applied only one time on your final invoice, and any additional surcharges will be backed out by our order processing team.
WOVEN WOOD AND NATURAL WOVEN SHADES
Woven Wood and Natural Woven shades remain available to order at a 96” maximum width with no oversized freight surcharges.
The overall maximum width for multiple shades on one head rail has been reduced to 106”. Woven Wood and Natural Woven shades in this style can be ordered up to the new maximum width with no freight surcharge applied.